First of all, we would like to reassure you and tell you that JotUrl is an accurate tracker and that of course we do not want to fabricate clicks or events (this would be highly counterproductive).
Furthermore, since each case has to be analyzed specifically (and we are 100% interested in doing that), we kindly invite you to open a technical ticket on our Help Center (you can do this from your dashboard by clicking on the help button in the right bottom corner of your screen or from https://joturl.zendesk.com/hc/en-us/requests/new) and provide us with some helpful information, namely:
- the link/s (my.brand/myalias, jo.my/myalias, etc.)
- a screenshot (feel free to send more if needed)
- any related useful information (where the link was posted, a flow of the actions, eventual plugins you used, etc.)
Which are necessary to understand and identify where your clicks and events originated (crawlers, plugins, or other reasons we do not want to exclude).
After a deeper technical analysis we will do our best to provide you with precise answers, which is our primary interest.