What happens if I exceed my events limit?

We have 4 statuses:

1. GREEN: below 80% of the events included in your plan
2. YELLOW: between 80% and 100%
3. RED: between 100% and 150%
4. EXCEEDED: above 150%

When you reach the RED and/or the EXCEEDED status, you will receive an email alerting you of your status (the alert shows up also within the dashboard) and the dashboard becomes read-only.

In the RED status, tracking links, all associated options and stats continue to work normally, provided you upgrade your profile within 48 hours (as reported within the email).

After this time limit, if not upgraded, your profile can be changed into EXCEEDED status at any time (regardless whether you exceed events by more or less than 150%).

In the EXCEEDED status all options/features (e.g., conversions, deep links, CTAs, webhooks, SSL certificates renewal) and stats are disabled, all tracking links become simple redirects and stats are not recorded anymore. The only exception is for password-protected tracking links that return a 404 error to protect the destination URL. If your status remains EXCEEDED for more than 60 days (about 2 months, previously was 180 days), all your tracking links could be blocked and return a 404 error, in other words they could no longer be redirected.

Please also note that the transition from a RED state to a EXCEEDED state can take place within the 48 hours time range, if your events exceed the 150% of the events included in your plan.

The events limit, as stated in the pricing page, is meant "monthly."

Since in EXCEEDED status your dashboard is read-only and statistics are not accessible, please contact us for more information (e.g., which of your links are getting the most traffic).

If you're wondering what events actually are made of and how they're counted, please find more information at https://joturl.zendesk.com/hc/en-us/articles/360024398712